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Can we try your eye tracker before we buy it?
The short answer? No. The slightly longer answer is that because our eye tracker is not a $20,000 investment, we are not set up for demos and trials. We have priced our eye-tracking hardware at a few hundred dollars so that it’s as low risk as possible for users to purchase it and try it. You’ll be amazed at the quality you are getting for a fraction of the cost of competitor systems!

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Do you have a reseller in the UK/Italy/Australia/(insert country here)?
We do not have any resellers. Our pricing model has required us to streamline the manufacturing process and distribution network, so that we sell our system directly, worldwide, and without additional layers. This is the only way we can sell our product at such an amazing price!

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What is the best package for conducting usability studies?
Our Ultimate Bundle is the best package for conducting usability studies. It includes essential features such as dynamic webpage media type with scrolling, mouse clicks, Thinkaloud voice and webcam recording, and AOI statistics. All of these features are developed for UX testing and optimization.

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Do I need a software license per computer or can I use one for my office?
Gazepoint Analysis is licensed per computer. You need to have a software per device — one software cannot be used for multiple devices.

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When I click calibrate, the calibration screen runs on my laptop instead of on the external monitor.
Click the Select Screen button to toggle the active window from Laptop to External Monitor.

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Does the GP3 work for people with glasses?
Yes. Generally, the eye tracker has to point up at the users eyes at a steeper angle than for someone without glasses.

1. The GP3 needs to be around 65 cm (25 inches) or around an arm’s length from the user face

2. The GP3 should ideally be around 40 cm (15 inches) lower than the user’s eye level so it can point at an upwards angle towards the eyes, avoiding reflection from infrared light.

3. For a 19-inch monitor, the GP3 should be around 15 cm (6 inches) in front of the bottom of the monitor. For smaller monitors, it should be closer, and it should be positioned further away for larger monitors while maintaining the arm’s length distance from user to eye tracker.

4. Avoid bright lights (or sunlight) pointing at the GP3 or the user’s face — the GP3 will work in a dark room.

5. If the user is wearing glasses, bring the GP3 slight closer to the user and point up towards the user’s eyes at a steeper angle than usual.

 GP3 glasses 3

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Where do I download the Gazepoint installer software?
The password is supplied together with your shipment cables.

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What is the data output format?
Numerical data – .csv
Video – .avi
Still image – .png

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What are the computer requirements for Gazepoint GP3?
Microsoft Windows 7, 8.1, or 10 (32- or 64-bit)
Intel Core i5 processor or faster
4 GB RAM minimum

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How long does it take for a shipment?

We generally take a day or two to prepare your shipment and dispatch it.

Transit to the U.S. and Canada ~ 2 days

Transit to the E.U. ~ 3 days

Transit to other European countries ~ 4–5 days

Transit to South America ~ 4–5 days

Transit to Asia ~ 4–5 days

Transit to the Middle East ~ 5–6 days

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What is your warranty policy?
A one-year warranty and software updates are included. A three-year extended warranty option is available.