FAQ 2017-08-25T08:58:48+00:00
The short answer? No. The long answer: Our system is not a $20,000 investment so we are not setup for on-site demos and trials. We have priced the device so that it’s relatively low risk to purchase it and try it. You’ll be amazed at the quality you are getting for a fraction of the cost of competitor systems!
We do not have any resellers. Our sales model has required us to streamline the manufacturing and distribution process so that we direct sell our system worldwide without additional layers of costs. This is the only way we can sell our product at such an amazing price!
Our Ultimate Bundle is the  best package for conducting usability studies. It includes essential features such as dynamic webpage media type with scrolling, mouse clicks, thinkaloud voice and webcam recording and AOI statistics. All of these features are developed for UX testing and optimization.
Gazepoint Analysis is licensed per computer. You need to have a software per device – one software cannot be used for multiple devices.
Click the Select Screen button to toggle the active window from Laptop to External Monitor.
Yes. It’s very important that the eye tracker be placed 40cm (15 inches) below eye level so that it can point upwards towards the eyes and avoid the IR reflection for users with glasses.
The problem is usually caused by positioning issues.

Tips:

1. the GP3 needs to be around 65cm (25 inches) or around arms length from your face – this is generally arm’s length distance

2. the GP3 ideally should be around 40cm (15 inches) lower than the user eye level, so it can point at an upwards angle towards the eyes

3. the GP3 should be placed near or at the bottom edge of the monitor, while maintaining the arm length distance from user to eye tracker

4. avoid bright lights (or sun) pointing at the GP3 or the user face (the GP3 will work in a dark room)

5. if the user is wearing glasses, bring the GP3 slight closer to the user and point up towards user eyes at an even steeper angle

 GP3 glasses 3

www.gazept.com/downloads the password is supplied together with your shipment cables
numerical data – .csv
video – .avi
still image – .png
Microsoft Windows 7 or 8.1 or 10 (32/64-bit)
Intel Core i7 processor or faster, 8GB RAM recommended (GP3 HD requires a USB 3.0 port
We generally take a day or two to prepare your shipment and get it dispatched.

Transit to US and Canada ~ 2 days

Transit to EU ~ 3 days

Transit to other Europe ~ 4-5 days

Transit to S.America ~ 4-5 days

Transit to Asia ~4-5 days

Transit to Mid East ~ 5-6 days

1 yr warranty and software updates is included. A 3 year extended warranty option is available.

 

Need more information? Visit our tutorials page for simple videos describing how to use the GP3 and Analysis Pro.

Click here
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