Understanding Why Your Gazepoint GP3 Eye Tracker May Feel Warm – And Why That’s Completely Normal
At Gazepoint, we’re committed to delivering high-performance eye-tracking technology that is reliable, precise, and user-friendly. One question we occasionally receive from customers using the GP3 eye tracker is:
“My GP3 feels warm during use. Is that normal?”
The short answer: Yes — it’s completely normal.
Why Does the GP3 Feel Warm?
The GP3 eye tracker is a high-precision machine vision device that operates with an onboard camera, infrared (IR) illumination, and USB-based data processing. Like most compact electronic devices — such as smartphones, webcams, or external hard drives — the internal components generate heat during operation. This is especially true when the device is in continuous use for extended periods, such as during long research sessions or usability tests.
No Fan, No Noise, Just Passive Cooling
To ensure the GP3 remains compact and quiet, it uses passive cooling — meaning it dissipates heat through its external casing rather than using a fan. This design is intentional and safe. The warmth you feel is a sign that the device is effectively transferring heat away from its internal electronics.
Safe Operating Temperatures
All Gazepoint devices, including the GP3, are built and tested to operate within safe thermal thresholds. A warm device does not indicate malfunction or overheating. Our engineering team has ensured that the device performs optimally within its temperature range and that occasional external warmth does not affect accuracy or lifespan.
Best Practices
While the GP3 is designed to run safely even when warm, here are a few best practices to follow:
- Provide airflow: Avoid covering the device with objects that could trap heat.
- Place on a solid surface: Ensure it is on a desk or mount with room for ventilation.
- Avoid direct sunlight: External heat sources can unnecessarily raise the device’s temperature.
Final Word
If your GP3 eye tracker feels warm to the touch during use, rest assured — this is expected behavior. The warmth is simply a result of normal operation and does not indicate a problem. The device is designed to handle continuous use while delivering the precise gaze data Gazepoint users rely on.
If you ever have concerns or questions about your device’s performance, our support team is always here to help.
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Gazepoint Support Team
Precision Eye Tracking. Real Results.
www.gazept.com
